Request Access

  • External Request for Systems Access
  • Contact IT Support 217.528.7541 #43051

  • Citrix FAQs

    I click an app but nothing happens?
    I get a launch.ica file.


    Most often this issue is due to the use
    of a browser other than Internet Explorer
    (for Windows) or Safari (for Mac users).
    If this remains an issue with the use of
    Internet Explorer, please make sure you
    have the latest version of Citrix Receiver
    and https://portal.springfieldclinic.com
    is added to the trusted sites zone.

    When I try to get to the portal from my
    home computer I just see a black screen?


    When accessing the Portal using Internet
    Explorer 11, https://portal.springfieldclinic.com
    will have to be set to compatibility mode.
    You can make this change by going to File in
    your Menu Bar, then click Compatibility View
    Settings and adding https://portal.springfieldclinic.com.

    Can I access the portal from a chrome book?

    Currently the option to access the Springfield
    Clinic Portal from a Google Chrome Book is
    not an option. This is in the plans to become an
    option with a future upgrade.

    Login | Login Help | Client Downloads